TOUGH WHHHEEEEE

Well, I got 'word' my boss was on her way in today (I told you, my girls rock). I can safely say I was overtly and overly confident in my job with the old system. I knew it. I knew it well. I could do my job, I could show someone else how to do it. I had it down. Then the new system came. Nothing like something like that to knock you down a few (thousand) steps to get you feeling like you don't know squat. My whole world at work as I knew it changed. Everything I had been doing for 4 years-throw it out the window-we're starting all over. I mean patient care and customer service should stay the same if not better, but technicality wise, we're changing it ALL! SCARY. Anyway, I've been feeling on edge wondering if the powers that be in the business office hate me or whatever. I know the docs at least seem pleased with me and they have the MOST power, but the ladies who have to basically check all my work. I don't want to make their job harder. I guess someone got smart and assigned an office to each lady. I LOVE the lady I got assigned to. LOVE HER. And apparently I've been frustrating the tar out of her. I'm very approachable-I think I am anyway, so I was sad to hear I had been frustrating her for awhile, without knowing it. But my boss wanted to come out and observe me and try to figure out why I have great days and not so great days. GREAT NEWS: The not so great days aren't my fault (whhheeeee) and are fixable (whhheeeee). Too much to explain other than the system is failing to populate fields it needs to to make my lady's job eaiser. I can fix it when it doesn't and I wrote down specifically how to do it because this system is easy ( I need to tell myself that) their are just A LOT OF STEPS and it's easy to forget one.
I have loved having Wednesdays off forever. Nice break in the week. Great time off with howit. The money would also be great and in this world to get MORE hours is practically unheard of. We are going into allergy season (i.e. we are about to get our butts beat) and did I mention the money would be great? I still would have half day Thursdays and the weekend too. The person who fills in on Wednesdays is from another office. I get consistent complaints. By consistent I mean 2 or more a week ( too many in this world, too many at all-our office is better than that) and complaints of bad attitude, ineffiecient (sp?), grumpy, these are words I hear all the time. The back staff can hear worse if it isn't the same thing. I take great pride running my office and I take great pride in my work and I take great pride that my patients are happy because it ALL starts with me. I know I make the first impression. If someone is my stand-in they better have my standards!!! I asked my boss today if she would like me to work Wednesdays and I barely got 'WED' out before she said "yes". Then I said 'hypothetically, if I were getting complaints about someone would you want to know?" again, yes. I prefaced with no one likes getting their faults rubbed in their face and everyone has been under a lot of pressure. And I also said the truth: this started before the new system, it just got more consistent after it started. My boss said I'm certainly entitled to more hours; it's my office first, they took away hours a year ago by closing a half day, and if I want more, I am entitled to them in my own office. I am a HUGE believer in karma and have had a hard time with this information about this person. I don't want to take away someone elses hours; fair is fair and I was there first. I have the highest quality care for howit and she is older now-I'm not missing the big 'firsts'. There are a lot of things we want for our house. How do you get them without going down in a blaze of debt? Make more money? OK! The tough whhheeeee part is I think they may be looking for a way to let this person go, and I realize she has done it to herself, but I also can't help feeling like if I kept my mouth shut......but from the way my boss sounded, a little more documentation and that's all they need. I didn't start anything. These people are scary-they know EVERYTHING-I'm glad I do my job well and I look forward to doing it better now that I know better. I want to excel where I spend my time from home. They are paying me-they deserve my best. I don't have to work, I get to work. I like that feeling. I appreciate it. I think I appreciate it more since I couldn't work for 18 months. Finding a place like this makes you feel blessed. I know I am, and even though I have mixed feelings on some levels, ultimately, WHHHEEEEE.